Communication for Assessment Professionals is designed to increase students’ knowledge about the important role that communication plays in their professional lives. Students in this course will learn about the communication process, audience analysis, listening, group communication, ethical communication, effective customer service, leadership, and conflict management. This course specifically draws from the assessment field to provide real-life examples and activities that will assist professionals at improving their communication skills within their office and when dealing with taxpayers. Students will gain an in-depth understanding of who they are as communicators.
Hours: 15 CE Hours