Academic Policies

Transfer Policy:

Students may transfer from one class to another (or from seminar section to exam section) by logging on to your student profile on the IPAI website. If you have already paid for your course, contact the IPAI office to transfer. Any transfer made after registration has closed (one week before the start of the conference or workshop), including from a seminar to exam or from an exam to seminar, will be assessed a $100 administrative fee. The transfer must be made prior to class starting. See IPAI staff to transfer at a conference or your instructor to transfer at a workshop.


Cancellation of a Course:

Students may log onto their IPAI profile and cancel their registration any time before registration closes without penalty. Course registration closes one week before the start of the conference or workshop where the course is held. Your course fees will not be refunded if you cancel a class after registration has closed. A student with a verifiable emergency should contact the IPAI office as soon as possible to discuss their options. If you do not show up for a course, you will not receive a refund or credit to another course.

  • Students cancelling a course before the registration deadline may request a refund or course coupon voucher to be used at a future date by completing the “Course Coupon Voucher and Refund Request” form. A link to this form is included in your cancellation confirmation e-mail.


Attendance Policy:

Students must attend 90% of the class hours to achieve the full number of educational hours offered for the course. Anything less than 90% attendance will result in zero hours of credit with no refund. Students may not leave until dismissed by the instructor.


Student Conduct:

Students are expected to be active class participants. Mobile phones should be placed on vibrate, silenced, or turned off. Disruptive behavior will not be tolerated and any student disrupting the class will be asked to leave without refund or course credit.


Examination Times:

At all IPAI conferences, examinations will be offered on the third day of class. These dates typically fall on the Wednesday or Friday of the conference. Students who take an exam class on Monday-Tuesday and are registered for an additional class Wednesday-Thursday, must plan to take the exam Friday or on a later date. Students will not be permitted to enter their classes late due to taking an exam. Examinations will not be offered on Tuesday or Thursday night.


Exam Results:

Exam results will be posted to the my participation tab in their student profiles within seven business days after the conclusion of a workshop or conference and within ten business days after the conclusion of the Spring Conference. Exam grades will not be given over the phone or until a course is paid for. Students must achieve a passing grade of 70% or greater for credit. 

  • Reporting results to the Illinois Department of Revenue: The IPAI will report your successful completion of a class to the Illinois Department of Revenue (IDOR).
  • Re-taking an examination: If you fail an exam (score less than a 70%), you may re-take the exam. There is a $50.00 retesting fee. You can retake the exam at a conference during a test day. An exam re-take is allowed one time for traditional classroom courses. If you fail an exam the second time, you must re-take the course. Call the IPAI to sign up for a testing time.
  • Beginning January 1, 2020, all outstanding exams and retake exams (from in-person conferences, home studies, and virtual courses), must be completed by December 15 to receive credit. Students not completing and passing their test by this date will receive an automatic fail with no refund.


CIAO Candidate Four Year Requirement:

As of January 1, 2018, CIAO Candidates enrolled in the CIAO Qualifying Track to obtain their CIAO designation, have four years from the date of their first course to complete all six required courses. Any previous course taken that is past the four-year anniversary must be taken again with a passing exam grade.


Online Test Proctoring:

Please see the "Online Testing" page for a full list of policies and fees.


Special Accommodations:

The IPAI is committed to ensuring students with disabilities and special circumstances are able to participate in our courses. All reasonable requests for accommodations will be considered. All accommodations will be approved by the Executive Director. A completed request form and accompanying documentation must be submitted at least one month prior to the course for which the request will accommodate. Send all documentation to

Download Accommodation Request Form


Face Mask Requirements:

The health, comfort, and well-being of our students is a top priority for the IPAI. With this in mind, we have established Face Mask Requirements for all 2021 conference, workshop, and qualifying series courses. All students attending IPAI training events in 2021 are asked to follow these common-sense, easy to follow guidelines.

Download  Face Mask Requirements


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