Academic Policies

Transferring to Another Section or Course:

Students may transfer from one class to another (or from seminar section to exam section) by logging on to your student profile on the IPAI website. If you have already paid for your course, contact the IPAI office to transfer. Any transfer made after registration has closed (one week before the start of the conference or workshop unless otherwise stated), including from a seminar to exam or from an exam to seminar, will be assessed a $100 administrative fee. The transfer must be made prior to class starting.


Cancellation of a Course:

Students may log onto their IPAI profile and cancel their registration any time before registration closes without penalty. Course registration closes one week before the start of the conference or workshop where the course is held unless otherwise stated. Your course fees will not be refunded if you cancel a class after registration has closed. A student with a verifiable emergency should contact the IPAI office as soon as possible to discuss their options. If you do not show up for a course, you will not receive a refund or credit to another course.


Course Refunds and Coupon Vouchers:

Students cancelling a course before the registration deadline may request a refund or course coupon voucher to be used at a future date by completing the “Course Coupon Voucher and Refund Request” form. A link to this form is included in your cancellation confirmation e-mail.


Attendance Policy:

Students must attend 90% of the class hours to achieve the full number of educational hours offered for the course. Anything less than 90% attendance will result in zero hours of credit with no refund. Students may not leave until dismissed by the instructor. Online students must have their camera on during all sessions and seated at their computer.


Student Conduct:

Students are expected to be active class participants. Mobile phones should be placed on vibrate, silenced, or turned off. Disruptive behavior will not be tolerated and any student disrupting the class will be asked to leave without refund or course credit.


CIAO Candidate Four Year Requirement:

As of January 1, 2018, CIAO Candidates enrolled in the CIAO Qualifying Track to obtain their CIAO designation, have four years from the date of their first course to complete all six required courses. Any previous course taken that is past the four-year anniversary must be taken again with a passing exam grade.


Online Test Proctoring:

Please see the "Online Testing" page for a full list of policies and fees.


Special Accommodations:

The IPAI is committed to ensuring students with disabilities and special circumstances are able to participate in our courses. All reasonable requests for accommodations will be considered. All accommodations will be approved by the Executive Director. A completed request form and accompanying documentation must be submitted at least one month prior to the course for which the request will accommodate. Send all documentation to

Download Accommodation Request Form


COVID-19 Requirements:

The health, comfort, and well-being of our students is a top priority for the IPAI, as is our organization’s necessity to follow public health requirements put forth by federal, state, and local government, as well as the facilities where courses are hosted. This may include the need for attendees to socially distance and wear face masks. For more information, visit the Your Health Matters page of our website.



Exams & Course Credit

Exam Times at Conferences:

At all IPAI conferences, examinations are conducted the morning of the third day of class. These dates typically fall on a Friday. For full-week conferences, students who take an exam class on Monday-Tuesday and are registered for an additional class Wednesday-Thursday, must plan to take the exam Friday morning or online. Students will not be permitted to enter their classes late due to taking an exam.


Exam Results & Course Credit:

Exam results or seminar course credit will be posted to the Student Portal within seven business days after the conclusion of a conference. Exam grades will not be given over the phone or until a course is paid for. Students must achieve a passing grade of 70% or greater for credit. 


IDOR Reporting:

The IPAI will report your successful completion of a class to the Illinois Department of Revenue (IDOR). Students should not do this on their own.


Failed Exam and Re-takes:

If you fail an exam (score less than a 70%), you may request a re-take ($50 fee applies). Exam re-takes must be completed within one month of the last day of the course. If a student fails the exam a second time, they will receive no credit unless they re-take the entire course. Seminar credit is not awarded for failed exams. All exam re-takes (including exams that were originally taken in-person at a conference) must be done online. Students not completing and passing their exam or exam re-take by stated deadlines will receive an automatic fail with no refund.




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