Monday Keynote

66th Annual State Conference

MONDAY, April 8
8:00 – 9:00 aM
Redbird C


Who needs to learn more about improving their customer service skills? Everyone! The IPAI is excited to welcome humorous speaker Charles Marshall as the keynote at our opening general session. He will share his message on “The SERVE Method” approach to customer service.

With the practiced eye of a professional humorous speaker, Charles examines common blunders and questionable customer-service practices that prevent organizations from growing. In an often hilarious but always insightful examination of organizations of all sizes, Charles takes a look at what makes good customer service work, and what makes bad customer service disastrous.

Good customer service never happens accidentally. It is imperative to create a corporate culture that is serious about putting the customer first. Delivering the goods and creating brand loyalty is a priority. Dare to dazzle your customers by engaging the “The Wow Factor!”



About Charles Marshall:

Charles Marshall is one of the funniest and most original humorous motivational speakers working today. His energetic delivery and insightful observations have captivated over one thousand audiences over the past two decades, including many Fortune 500 companies.

In addition to his reputation for excellence and originality as keynote speaker, Charles is also known for his ability to produce roll-in-the-aisles humor. He is the founder and president of M Power Resources, a company dedicated to providing growth resources for business and individuals. He has over 20 years of full-time experience as a motivational speaker and comedian.

Charles is the author of several books including: The Seven Powers of Success, Shattering the Glass Slipper, and I’m Not Crazy But I Might Be A Carrier. He also has produced and performed two full-length comedy videos, Fully Animated and I’m Just Sayin’!


Special Note:

The opening keynote is included with your conference registration. Attendees must be present to earn 15 CE hours over Monday and Tuesday.


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